sona101 comPrivacy Policy

sona101 com (sona101com.com) is a trusted online betting and gaming platform serving millions of users across Bangladesh. We believe your personal privacy is a fundamental right and protecting it is our responsibility.

In this privacy policy, we explain in detail sona101 com what types of data are collected, how that data is used and stored, and what rights you have over your information. This policy applies to our website, mobile app, and all our digital services.

sona101 comBy using any service on , you are considered to have agreed to the terms described in this Privacy Policy. Please read this policy carefully before registering.

sona101 com collects various types of information. Below is a breakdown of the information we collect, organized by category:

We never collect excessive or unnecessary data without your consent. Every piece of information we collect has a specific purpose, clearly stated in this policy.

sona101 com collects your information through the following methods:

• Information provided directly: Information you provide directly through registration forms, KYC verification, support tickets, or by contacting us.
• Automatic Collection: When you use our platform, certain information is collected automatically through server logs, cookies, and tracking technologies.
• Payment processor: Relevant payment details are received when you transact via bKash, Nagad, or Rocket.
• Device & Browser: Technical information about your device, browser, and internet connection is recorded automatically.
• Third-Party Verification: Information may be verified through government databases or KYC partners for identity verification purposes.

sona101 com Your information is used for the following purposes only. We are committed to not using it for anything beyond what is listed below:

• Account management: For account registration, login, password reset, and account verification.
• Service Delivery: To deliver betting, gaming, lottery, and other services without interruption.
• Financial transactions: For managing deposits, withdrawals, and bonus processing.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To provide support, resolve complaints, and communicate with you.
• Legal obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant communications: With your permission, to inform you about promotions, new games, or offers.

sona101 com Your personal information is never sold, rented, or commercially transferred to any third party. However, limited data may be shared in the following circumstances:

• Payment Partners: Only the financial information necessary to process transactions with bKash, Nagad, and Rocket is shared.
• KYC / Identity Verification Services: Limited information may be shared with a licensed partner for identity verification purposes.
• Law Enforcement: Disclosure of information as required by law to comply with court orders or assist government investigations.
• Fraud Prevention: To comply with regulatory authorities in preventing money laundering and financial fraud.
• Corporate Changes: You will be notified in advance in the event of a merger or acquisition.

Cookies are small text files stored on your device. sona101 com Various types of cookies are used to help enhance your gaming experience.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Performance Cookies: Used to monitor platform speed and performance. No personal data is collected.
• Functionality Cookies: Used to remember your preferred language and game settings.
• Analytics Cookies: Used to analyze user behavior and help improve our services.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

sona101 com Industry-leading technology is used to keep your data secure. Our security infrastructure operates across the following layers:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels, making it impossible for third parties to intercept or read.
• Two-Factor Authentication (2FA): OTP verification for an added layer of security during login.
• Firewall & DDoS Protection: Advanced firewall systems are active to protect against cyberattacks.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Limited access policy: Only authorized personnel are permitted to access specific data.
• Data Backup: Regularly encrypted backups are stored on secure servers.

sona101 com Your data is retained only for as long as necessary. All information is kept while your account remains active. Even after account closure, certain data may be retained for a specified period due to legal obligations.

• Account Information: Up to 5 years after account closure.
• Financial Transaction Records: Up to 7 years where required by law.
• KYC Documents: Up to 5 years, as required by regulatory guidelines.
• Gaming History: 3 years after account closure.
• Cookies & Session Data: Typically deleted within 30 days to 1 year.
• Support conversations: 2 years after the issue is resolved.

Once the designated retention period has ended, we securely and permanently delete or anonymize your data so that it can no longer be used to identify you.

sona101 comAs a user of , you have the following rights over your personal information. Contact us at any time to exercise these rights:

sona101 com This platform is strictly for adults. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor has created an account, that account will be closed immediately.
• If any information belonging to a minor is identified, it will be permanently deleted without delay.
• If you believe your child is using our platform, please notify us immediately.

Responsible gaming is our core commitment. To learn more, visit our Responsible Gaming Visit the page.

sona101 com This privacy policy may be updated at any time as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For major changes, a notification will be sent to your registered email address.
• A pop-up notice may be displayed when you log in to the platform.
• Continued use of our services after any changes are made will be considered acceptance of the updated policy.

Check back on this page regularly to stay up to date with our latest privacy policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are always here for you and committed to protecting your privacy.

• Email: support@sona101com.com
• Website: sona101com.com
• Response Time: Up to 30 business days (within 72 hours for urgent matters)